Promise
Bilingual Customer Support Associate (Call Center)
Fairfield · On-site · Full-time · Posted Nov 2, 2026
- Experience
- At least 1 year preferred; no required years stated.
- Visa sponsorship
- Hiring restricted to US persons (US citizens and permanent residents); candidates must reside in the US.
About the job
Provides compassionate bilingual support to clients managing utility debt, helping them use Promise services and apply for financial relief programs.
What you'll do
- Respond to inquiries by phone, email, and text; guide clients through services and relief applications, including reviewing documentation.
- Escalate complex issues and maintain detailed records of client interactions.
- Contribute to company-wide initiatives and program launches.
What they ask for
- Bilingual in English and Spanish.
- Available to work full-time on-site in Fairfield, California.
Nice to have
- At least 1 year of experience in a call center or client service role.
- Background in program evaluation and benefits eligibility.
Pay
$25 per hour (base pay)
Model-written summary · the original posting is authoritative