Promise
IT Specialist
$98K–$116K
Fairfield +1 · Full-time · Posted Aug 13, 2026
- Location
- Fairfield
San Francisco - Experience
- At least 2 years in technical support roles, particularly IT support, technical customer support, or internal helpdesk.
- Visa sponsorship
- Hiring is restricted to US persons (US citizens and permanent residents, e.g., Green Card holders); candidates must reside in the US.
About the job
Provides internal IT support and manages employee devices, access, onboarding workflows, and office technology to maintain reliable and secure operations.
What you'll do
- Respond to helpdesk requests, track issues, and maintain documentation and runbooks.
- Provision and distribute employee devices, support access and software needs, and improve onboarding and offboarding workflows.
- Maintain office equipment, meeting rooms, A/V hardware, network gear, and desk setups.
What they ask for
- At least 2 years of experience in technical support, IT support, technical customer support, or internal helpdesk.
- Proficiency with macOS and troubleshooting common usage, system settings, and application issues.
- Understanding of identity and access management concepts and role-based permissions.
- Ability to work across Fairfield and San Francisco offices (~20% of the time), with occasional travel to the DC office and other locations (~10%).
Nice to have
- Experience with MacOS MDMs (Jamf, Mosyle, Fleetsmith, etc.).
- Experience with Terminal/CLI (bash, zsh, etc).
Pay
USD $98K – $116K base salary
Tools
macOS, Jamf, Mosyle, Fleetsmith, bash, zsh, Google Workspace, Okta
Model-written summary · the original posting is authoritative