Protective Life
Director, Retirement Claims Case Management
$92K–$120K
Work From Home +2 · Hybrid · Director · Full-time · Posted Sep 11, 2026
- Location
- Work From Home
Birmingham, AL
Cincinnati, OH - Experience
- At least 5 years in a customer service environment; Annuity products or partners are preferred.
- Education
- Bachelor’s degree or equivalent leadership experience
About the job
Leads Annuity Claims and Executive Benefits Claims teams, overseeing service delivery, operations, people management, and strategy for retirement claims.
What you'll do
- Set strategy and manage daily operations, ensuring service levels, quality standards, and unit cost performance.
- Lead team goals, employee development, performance, workflows, and continuous improvement initiatives.
- Coordinate internal, external, and offshore relationships and communicate plans across the organization.
What they ask for
- Bachelor’s degree or equivalent leadership experience
- At least 5 years of experience in a customer service environment
- Proven interpersonal, communication, and organizational skills
- Ability to problem-solve, analyze data, and adapt to new systems and applications
Nice to have
- Customer service experience focused on Annuity products or partners
- Previous leadership experience in Annuity/Retirement or other Claims
Pay
USD 92,000–120,000 per-year-salary (base salary)
Model-written summary · the original posting is authoritative