Protent
Relationship Manager
United States (on-site or remote) · Manager · Full-time · Posted Oct 29, 2026
About the job
Own agency customer relationships for Protent’s real-time video intelligence product, from onboarding and deployment through ongoing success, account expansion, and renewals.
What you'll do
- Guide customers through onboarding and go-live, coordinating deployments with customer IT, engineering, and agency stakeholders.
- Run customer check-ins, monitor value on live cameras, and capture feedback and field issues for product and engineering.
- Identify expansion opportunities, including new sites, feeds, and use cases within existing accounts.
What they ask for
- Experience in customer success, account management, or implementation, ideally in B2B or public sector.
- Strong interpersonal skills and comfort working with command staff, IT directors, and operators.
- Technical ability to discuss camera infrastructure, VMS, and network constraints.
- Organized, proactive, and self-directed; comfortable in an early-stage environment, remote or on-site.
Nice to have
- Background in law enforcement, security operations, or government technology.
- Experience onboarding customers onto video or physical security systems; familiarity with agency procurement and renewal cycles.
Pay
Competitive salary plus cash bonuses and equity bonuses tied to performance
Tools
VMS
Model-written summary · the original posting is authoritative