Pure Storage
Customer Success Manager
$97K–$173K
Lehi, Utah +5 · Manager · Full-time · Posted Oct 23, 2026
- Location
- Lehi, Utah
Raleigh, North Carolina
North Carolina, United States
Lehi, Utah, United States
New York, United States
Santa Clara, California, United States - Experience
- 5 years minimum; also stated as 5+ years. No alternative stated.
About the job
Owns customer relationships after the sale, driving onboarding, adoption, retention, and value from Everpure’s subscription portfolio while coordinating internal teams to support customer outcomes.
What you'll do
- Manage customer onboarding, deployment, capacity planning, and ongoing value adoption across an assigned portfolio.
- Lead executive business reviews and analyze utilization and customer health to recommend optimizations, reduce churn, and identify expansion opportunities.
- Advocate for customers by coordinating cross-functional teams to resolve escalations and inform product roadmaps.
What they ask for
- At least 5 years of customer-facing, account management, or customer success experience, including ownership of complex accounts.
- Experience in enterprise IT, data center environments, or SaaS/as-a-Service platforms; ability to manage multi-stakeholder relationships.
- Understanding of enterprise data center technologies, storage architecture, and subscription/consumption models.
- Ability to communicate technical concepts as business outcomes and coordinate cross-functional teams.
Pay
$97,000 — $173,000 USD (base salary)
Tools
Evergreen//One, Evergreen//Flex, Everpure Cloud
Model-written summary · the original posting is authoritative