Pure Storage
Customer Success Manager - Commercial Segment
$82K–$171K
Lehi, Utah +5 · Manager · Full-time · Posted Oct 22, 2026
- Location
- Lehi, Utah
Raleigh, North Carolina
Santa Clara, California
North Carolina, United States
Lehi, Utah, United States
Santa Clara, California, United States - Experience
- 5+ years in a customer-facing account management role and 2+ years in a Customer Success role.
About the job
Own customer success for a portfolio of commercial-segment enterprise accounts, driving adoption, value realization, retention, renewals, and scalable customer success operations.
What you'll do
- Manage customer lifecycle activities, including onboarding, adoption, consumption optimization, advocacy, and renewals.
- Lead monthly and quarterly business reviews, aligning roadmaps, capacity planning, utilization, and expansion opportunities.
- Coordinate internal teams to resolve escalations, advise on the Evergreen Subscription program, and improve customer success processes.
What they ask for
- 5+ years of experience in a customer-facing account management role and 2+ years of experience in a Customer Success role.
- Experience in customer-facing account management or customer success within enterprise IT, data center environments, or SaaS/as-a-Service platforms.
- Ability to explain technical storage and data center concepts to technical and executive audiences, linking capabilities to business outcomes.
- Track record of cross-functional collaboration, escalation management, and executing account action plans.
Pay
$82,000 — $171,000 USD (annual base salary)
Tools
Evergreen Subscription
Model-written summary · the original posting is authoritative