Pure Storage
Global Strategic Account Service Director
$146K–$273K
New York, New York +3 · Director · Full-time · Posted Oct 29, 2026
- Location
- New York, New York
Raleigh, North Carolina
North Carolina, United States
New York, United States
About the job
Leads strategic global enterprise service relationships, aligning service delivery and customer needs with business outcomes, retention, and account-based innovation.
What you'll do
- Own the end-to-end customer experience and partner with Sales on 3-year integrated account plans.
- Lead global matrixed service teams, ensure consistent delivery, and resolve high-level escalations.
- Manage account profitability, renewals, lifecycle strategy, and customer success KPIs; bring customer requirements into Engineering and Product roadmaps.
What they ask for
- Ability to build and manage C-suite partnerships with global enterprise organizations.
- Expert-level skill leading indirect, cross-functional teams.
- Proficiency in account profitability, revenue opportunities, and translating technical delivery into customer business value.
- Deep experience designing service delivery models, lifecycle management, and continuous improvement.
Pay
$146,000 — $273,000 USD (annual base salary)
Model-written summary · the original posting is authoritative