Pure Storage
Sr. Manager, Customer Success - Data Management
$168K–$252K
Santa Clara, California +1 · Manager · Full-time · Posted Jul 3, 2026
- Location
- Santa Clara, California
Santa Clara, California, United States - Experience
- 10+ years in relevant customer-facing roles; 5+ years leading and developing customer-facing teams.
- Education
- Bachelor's degree in Business, Computer Science, Engineering, or a related field, or equivalent practical experience.
About the job
Leads Customer Success for a data intelligence platform, driving adoption, customer value, retention, renewals, and account growth while guiding the team and partnering across the business.
What you'll do
- Lead and develop the Customer Success team and establish scalable customer success practices, metrics, and reporting.
- Own customer adoption, health, retention, and renewal readiness; build executive relationships and proactively mitigate customer risks.
- Partner with Sales, Product, Engineering, Services, and Support to drive value, expansion, customer advocacy, and product roadmap input.
What they ask for
- 10+ years of experience in Customer Success, Professional Services, Technical Account Management, or related customer-facing leadership roles.
- 5+ years of experience leading and developing high-performing customer-facing teams.
- Proven record of driving retention, renewals, and expansion in enterprise software environments.
- Experience with enterprise SaaS, cybersecurity, data management, governance, privacy, compliance, or cloud solutions.
Pay
$168,000 — $252,000 USD annual base salary
Tools
enterprise SaaS
AI focus
Supports customers’ AI readiness objectives through data discovery, classification, and understanding intended to improve AI accuracy and trust in AI outcomes.
Model-written summary · the original posting is authoritative