Pylon
Head of Solutions
San Francisco · Director · Full-time · Posted Jun 8, 2026
About the job
Build and lead Pylon’s Solutions function, owning the technical customer journey from pre-sales design through deployment and long-term customer success.
What you'll do
- Define the Solutions operating model, playbooks, processes, and tooling to scale customer deployments.
- Lead strategic customer engagements, implementations, and technical escalations while setting standards for execution.
- Recruit, coach, and develop the Solutions team and partner across Sales, Product, Engineering, and Customer Success.
What they ask for
- Built or scaled a Solutions, Solutions Engineering, Implementation, Customer Engineering, or Professional Services function at a B2B software company.
- Personally led demos, implementations, integrations, migrations, or deployments before becoming a manager.
- Hired and developed customer-facing technical talent and created scalable processes and playbooks.
- Based in San Francisco; the posting says the role is not suited to someone seeking remote or hybrid work.
Model-written summary · the original posting is authoritative