Pylon
Product Support Engineer
$100K–$150K
San Francisco · On-site · Full-time · Posted Sep 26, 2025
- Experience
- 1–8 years of experience.
About the job
Supports Pylon customers, improves support content and processes, and works with product and engineering to troubleshoot issues and shape the product roadmap.
What you'll do
- Answer customer product questions and write or update knowledge base content.
- Dogfood Pylon’s support products and provide product feedback and roadmap ideas.
- Troubleshoot bugs with product and engineering and help develop scalable support processes.
What they ask for
- Located in or willing to relocate to San Francisco, and excited to work in person.
- Comfortable regularly interacting with customers over chat and video.
- Interested in tinkering with the product.
Nice to have
- Technical background and appetite.
Pay
$100K – $150K (base salary)
Tools
Pylon
AI focus
Tinker with AI as part of exploring new processes and features.
Model-written summary · the original posting is authoritative