Pyramid Global Hospitality
AGENT - ROOM GS
Embassy Suites Boston Marlborough · Full-time · Posted Jul 15, 2026
- Experience
- At least one year in a customer service role with high guest interaction; hotel experience is preferred but not required.
- Visa sponsorship
- Must be authorized to work in the United States.
About the job
Provides front-desk service at an Embassy Suites hotel, handling guest arrivals and departures, inquiries, reservations, payments, and coordination with other hotel departments.
What you'll do
- Welcome guests; check them in and out using Hilton systems; answer phones and inquiries.
- Process reservations, room changes, and payments, and resolve guest concerns.
- Coordinate with housekeeping and other departments while maintaining a professional front desk.
What they ask for
- At least one year in a customer service role with high guest interaction.
- Strong verbal communication and interpersonal skills; ability to solve problems and work in a team.
- Able to stand and move around the hotel for a full shift.
- Must be available for various shifts, including weekends and holidays, and be authorized to work in the United States.
Nice to have
- Hospitality industry experience.
Pay
$18 - $18 (hourly pay; currency not stated)
Tools
Hilton systems
Model-written summary · the original posting is authoritative