Pyramid Global Hospitality
AGENT - ROOM GS
DoubleTree New York Downtown · Full-time · Posted Oct 22, 2026
- Experience
- At least one year in a customer service role with high guest interaction.
About the job
Provides front-desk and guest services, including check-in and checkout, guest assistance, financial transactions, and shift close-out procedures.
What you'll do
- Welcome and assist guests, handle requests and issues, and provide information about the hotel and local area.
- Process payments, post charges, balance accounts, maintain the house bank, and prepare daily reports.
- Maintain lobby presentation and follow hotel safety, security, and emergency procedures.
What they ask for
- At least one year in a customer service role with high guest interaction.
- Valid driver’s license with no major infractions for 6 months.
- Ability to work a full shift standing in a fast-paced setting.
- Flexible availability for evening and overnight shifts, weekends, and holidays.
Nice to have
- Hospitality industry or front desk experience.
Pay
$23.00 - $23.00 USD base salary
Model-written summary · the original posting is authoritative