Pyramid Global Hospitality
Director of Front Office
Naples Grande Beach Resort · Director · Full-time · Posted Sep 4, 2026
- Experience
- Minimum 7–10 years of progressive hotel operations experience; minimum 3–5 years in a senior Front Office leadership role within a full-service hotel or resort environment.
- Education
- Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
About the job
Leads all Front Office operations at a resort, overseeing teams and guest experience while ensuring operational efficiency, revenue performance, and compliance with company and Hilton standards.
What you'll do
- Lead, recruit, train, and develop Front Office managers and team members.
- Oversee Front Desk, Guest Services, Bell Services, Concierge, and PBX/Communications operations, guest satisfaction, and service recovery.
- Manage departmental budgets, labor, revenue initiatives, performance metrics, and safety and regulatory compliance.
What they ask for
- Minimum 7–10 years of progressive hotel operations experience.
- Minimum 3–5 years in a senior Front Office leadership role within a full-service hotel or resort.
- Advanced knowledge of Hilton operating systems, programs, and brand standards.
- Proficiency with OnQ, Hilton Honors platforms, and Microsoft Office.
Nice to have
- Bachelor's degree in Hospitality Management, Business Administration, or related field.
- Experience managing large teams and guest-facing operations; previous Hilton brand experience.
Pay
$0.00 - $0.00 USD base salary
Tools
OnQ Property Management System, Hilton Honors, GRO (Guest Relations Optimization), Lobby Experience Platform, R&I (Reservations and Inventory), Stay Experience Platform, LightStay, Medallia Guest Satisfaction Platform
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