Pyramid Global Hospitality
Director of Front Office Operations
$105K–$110K
The Potomac Hotel · Director · Full-time · Posted Oct 30, 2026
- Experience
- 5–7 years of progressive hotel operations experience, including at least 3 years in a senior Front Office leadership role.
- Education
- Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
About the job
Leads the hotel’s Front Office operations to deliver strong guest service, efficient operations, and financial performance.
What you'll do
- Oversee Front Desk, Guest Services, Concierge, Bell Services, transportation coordination, and guest communications; maintain service and brand standards.
- Manage departmental budgets, staffing, room inventory, labor costs, and revenue optimization initiatives.
- Hire, train, coach, and develop team members, while collaborating with other departments and supporting guest recovery and safety.
What they ask for
- 5–7 years of progressive hotel operations experience.
- At least 3 years in a senior Front Office leadership role at a full-service or luxury hotel.
- Strong leadership, communication, financial acumen, and budgeting skills.
- Proficiency with hotel property management systems.
Nice to have
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Marriott brand experience; Opera experience and union environment experience are also preferred.
Pay
$105,000.00 - $110,000.00 USD base salary
Tools
Opera
Model-written summary · the original posting is authoritative