Pyramid Global Hospitality
Front Desk Agent
Hyatt Regency Grand Reserve Puerto Rico · Full-time · Posted Sep 28, 2026
- Education
- High school diploma or equivalent.
About the job
Provides front-desk service at a resort, including checking in guests, sharing hotel and local information, handling guest concerns, and processing transactions.
What you'll do
- Check in guests, confirm credit, record and fulfill special requests, and establish accurate guest information.
- Provide engaging customer service, resolve problems, and promote hotel programs.
- Maintain the house bank; process charges, check cashing, safe deposits, and refunds; communicate relevant information to the manager on duty.
What they ask for
- High school diploma or equivalent.
- Computer skills.
- Excellent verbal and written communication skills.
- Available for various shifts, including weekends and holidays; able to stand for the duration of a shift.
Nice to have
Model-written summary · the original posting is authoritative