Pyramid Global Hospitality
Front Desk Agent
Naples Grande Beach Resort · Full-time · Posted Sep 21, 2026
- Education
- High school diploma or equivalent.
About the job
Welcomes and assists resort guests at the front desk, handling check-in, guest requests, payments, and service recovery while sharing information about the hotel and local area.
What you'll do
- Check guests in, verify credit, record and fulfill special requests, and ensure accurate information.
- Provide engaging customer service, resolve problems, promote hotel programs, and communicate relevant information to the manager on duty.
- Follow procedures for charges, cash, refunds, and safe deposits; assist other departments and know emergency procedures.
What they ask for
- High school diploma or equivalent.
- OnQ experience.
- Excellent verbal and written communication skills and computer skills.
- Able to work various shifts, including weekends and holidays, and stand for the duration of the shift.
Nice to have
Tools
OnQ
Model-written summary · the original posting is authoritative