Pyramid Global Hospitality
Front Desk Agent
Thesis Hotel Miami · Full-time · Posted Oct 22, 2025
- Experience
- At least one year in a customer service role with high guest interaction; hospitality experience is a plus.
About the job
Provides front desk service at THesis Hotel Miami by welcoming guests, managing stays and reservations, processing payments, and coordinating with hotel teams.
What you'll do
- Greet guests and handle check-ins, check-outs, reservations, inquiries, and complaints.
- Provide hotel information, process payments and cash transactions, and keep the front desk organized.
- Coordinate with housekeeping and maintenance and contribute to a safe, friendly team environment.
What they ask for
- At least one year in a customer service role with high guest interaction.
- Valid driver's license with no major infractions for 6 months.
- Ability to work as part of a team, solve problems, and communicate verbally.
- Able to stand for a full shift and work various shifts, including weekends and holidays.
Nice to have
- Hospitality industry experience.
Model-written summary · the original posting is authoritative