Pyramid Global Hospitality
Front Desk Agent Part-Time
Courtyard Birmingham Downtown at UAB · Full-time · Posted Oct 23, 2025
- Experience
- At least one year in a customer service role with high guest interaction.
About the job
Greets and registers hotel guests, processes payments and checkouts, and resolves guest requests and complaints.
What you'll do
- Complete guest registration, provide information, and issue room keys and welcome materials.
- Process payments, post charges, and close guest accounts at checkout.
- Handle guest messages and complaints, resolve service issues, and support guest satisfaction.
What they ask for
- At least one year in a customer service role with high guest interaction.
- Valid driver’s license with no major infractions for 6 months.
- Ability to communicate effectively in English, verbally and in writing.
- Must be available for various shifts, including weekends and holidays, and stand for the duration of the shift.
Nice to have
- Hospitality industry experience.
- Experience with Galaxy systems.
Tools
computer system, calculator, Galaxy systems
Model-written summary · the original posting is authoritative