Pyramid Global Hospitality
Front Desk - Guest Services Agent
Hotel Indigo Cleveland Downtown · Full-time · Posted Oct 16, 2026
- Experience
- At least one year in a customer service role with high guest interaction.
About the job
Welcomes hotel guests, assists with luggage and vehicle parking, escorts guests to check-in and their rooms, and explains hotel amenities and local information.
What you'll do
- Welcome guests, open vehicle doors, and escort them to the front desk and their rooms while assisting with luggage.
- Park and retrieve guest vehicles as requested and explain hotel amenities during room escorts.
- Help keep the entrance clean and organized and work with attendants to provide personalized guest service.
What they ask for
- At least one year in a customer service role with high guest interaction.
- Valid driver’s license with no major infractions for 6 months.
- Ability to work as part of a team and solve problems.
- Available for various shifts, including weekends and holidays; able to stand for the duration of a shift.
Nice to have
- Hospitality industry experience.
Pay
$16.00-$17.00 USD (base salary; pay basis not specified)
Model-written summary · the original posting is authoritative