Pyramid Global Hospitality
Front Desk Supervisor
Thesis Hotel Miami · Full-time · Posted Oct 22, 2025
- Education
- High school diploma or equivalent
About the job
Leads front-desk staff and supports guest check-in, payments, communications, and complaint resolution to maintain consistent customer service.
What you'll do
- Guide front-office staff, monitor lobby traffic, and adjust staffing as needed.
- Complete guest registration, room assignments, payments, and related front-desk transactions.
- Handle guest messages and complaints, using sound judgment to resolve issues.
What they ask for
- Available to work a flexible schedule, including nights, weekends, and holidays.
- High school diploma or equivalent.
- Computer skills.
- Excellent verbal and written communication skills.
Nice to have
- Previous hotel or resort experience.
- Outgoing and engaging personality.
Tools
computer system, calculator
Model-written summary · the original posting is authoritative