Pyramid Global Hospitality
Front Office Manager
$85K
Residence Inn Berkeley · Manager · Full-time · Posted Sep 15, 2026
- Experience
- 3–5 years in front desk or hotel operations, with at least 1–3 years in a supervisory role.
- Education
- Bachelor’s degree in hospitality management or related field is preferred.
About the job
Manages daily front desk operations at Residence Inn Berkeley, leading staff and ensuring efficient service, accurate transactions, and guest satisfaction.
What you'll do
- Oversee front desk activities, including check-ins, check-outs, reservations, guest inquiries, records, billing, payments, and cash handling.
- Recruit, train, schedule, supervise, coach, and provide feedback to front desk associates.
- Resolve guest complaints and coordinate with housekeeping and maintenance on room readiness and guest satisfaction.
What they ask for
- 3–5 years of front desk or hotel operations experience, including 1–3 years in a supervisory role.
- Excellent customer service and conflict resolution abilities.
- Strong leadership, communication, and problem-solving skills.
- Ability to work flexible hours, including weekends and holidays.
Nice to have
- Bachelor’s degree in hospitality management or a related field.
- Experience with property management systems and hotel reservation software.
Pay
$85,000.00 - $85,000.00 USD base salary
Model-written summary · the original posting is authoritative