Pyramid Global Hospitality
Front Office Manager
Hotel Fraye · Manager · Full-time · Posted Oct 29, 2026
- Experience
- 3–5 years in front desk or hotel operations, with at least 1–3 years in a supervisory role.
- Education
- Bachelor’s degree in hospitality management or related field is preferred.
About the job
Oversees front desk operations at Hotel Fraye Nashville, including guest service, reservations, staff supervision, and coordination with other hotel teams.
What you'll do
- Manage daily check-ins, check-outs, reservations, guest inquiries, billing, and cash handling.
- Recruit, train, schedule, supervise, and coach front desk associates.
- Resolve guest concerns and coordinate with housekeeping and maintenance to support room readiness and guest satisfaction.
What they ask for
- 3–5 years of front desk or hotel operations experience, including 1–3 years in a supervisory role.
- Excellent customer service and conflict resolution abilities.
- Strong leadership, communication, and problem-solving skills.
- Ability to work flexible hours, including weekends and holidays.
Nice to have
- Bachelor’s degree in hospitality management or a related field.
- Experience with property management systems and hotel reservation software.
Pay
$50000 - $65000 (base salary)
Model-written summary · the original posting is authoritative