Pyramid Global Hospitality
Guest Service Agent - AC Hotel Downtown Gaslamp
AC San Diego Gaslamp Marriott · Full-time · Posted Oct 26, 2026
- Experience
- No minimum years stated; previous relevant experience is preferred.
About the job
Provides front-desk service throughout guests’ stays, including check-in and checkout, payments, handling requests and concerns, and coordinating with hotel departments.
What you'll do
- Welcome guests and complete registration, check-in, and checkout accurately.
- Respond to guest questions and concerns, following through on resolutions and sharing local recommendations.
- Process payments and account adjustments, maintain guest records, and coordinate with other departments.
What they ask for
- Strong customer-service, interpersonal, and communication skills.
- Ability to multitask, prioritize, and remain composed in a fast-paced environment.
- Basic computer skills and proficiency with Microsoft Office products.
- Ability to work a flexible schedule, including nights, weekends, and holidays, and meet the position’s physical requirements.
Nice to have
- Previous hotel, resort, restaurant, or other customer-service experience; front-desk or guest-services experience is highly desirable.
- Experience with property management systems.
Pay
USD 21.00–USD 21.00 base salary
Tools
Microsoft Office, property management systems
Model-written summary · the original posting is authoritative