Pyramid Global Hospitality
Guest Service Manager
Naples Grande Beach Resort · Manager · Full-time · Posted Sep 14, 2026
- Experience
- Minimum 3-5 years of hotel operations or guest service leadership experience.
- Education
- Associate's or Bachelor's degree in Hospitality Management or related field preferred.
About the job
Leads guest-facing resort operations to deliver exceptional guest experiences, including Bell Services, Valet, service recovery, VIP coordination, and guest satisfaction initiatives.
What you'll do
- Oversee guest experience, Bell Services, Valet Operations, and service recovery across the resort.
- Recruit, train, coach, and develop team members; coordinate guest needs with other departments.
- Manage schedules, labor productivity, budgets, expenses, and compliance with safety and operational standards.
What they ask for
- Minimum 3-5 years of hotel operations or guest service leadership experience.
- Exceptional hospitality and guest engagement skills, including service recovery and conflict resolution.
- Ability to lead and motivate guest-facing teams.
- Ability to work flexible schedules, including weekends and holidays.
Nice to have
- Associate's or Bachelor's degree in Hospitality Management or related field.
- Experience in a luxury hotel or resort, Bell Services, Valet, Front Office, or Rooms Operations leadership; Hilton experience.
Pay
$0.00 - $0.00 (base salary)
Tools
OnQ, Hilton Honors, GRO, Stay Experience Platform, Medallia
Model-written summary · the original posting is authoritative