Pyramid Global Hospitality
Guest Services Agent
Sentinel Hotel, 614 SW 11th Ave, Portland, OR 97205 · Full-time · Posted Oct 29, 2026
- Education
- High school diploma or equivalent.
About the job
A Front Desk Agent welcomes guests, manages check-in and related transactions, answers questions about the hotel and local area, and helps resolve guest concerns.
What you'll do
- Check in guests, confirm credit, note and fulfill special requests, and establish accurate guest information.
- Provide guest assistance and resolve problems, including promoting hotel programs and offering service recovery.
- Handle front desk procedures such as maintaining the house bank, processing charges and refunds, and communicating relevant information to the manager on duty.
What they ask for
- High school diploma or equivalent.
- Computer skills.
- Excellent verbal and written communication skills.
- Must be available to work various shifts, including weekends and holidays.
Nice to have
Model-written summary · the original posting is authoritative