Pyramid Global Hospitality
Guest Services Agent
Aloft Sarasota · Full-time · Posted Nov 27, 2025
- Experience
- At least one year in a customer service role with high guest interaction; hospitality industry experience is a plus.
About the job
Provides front-desk service at a hotel, including checking in guests, answering questions, resolving issues, and handling guest transactions.
What you'll do
- Check in and register guests, confirm credit, record and fulfill special requests, and provide information about the hotel and local area.
- Resolve guest problems, promote hotel programs, and communicate relevant information to the manager on duty.
- Handle front-desk procedures involving charges, cash, refunds, safe deposits, and the house bank.
What they ask for
- At least one year in a customer service role with high guest interaction.
- Valid driver’s license with no major infractions for 6 months.
- Ability to work on a team and solve problems.
- Availability for various shifts, including weekends and holidays.
Nice to have
- Hospitality industry experience.
Pay
$17.00 - $18.00 (currency and whether base salary or total pay not stated)
Model-written summary · the original posting is authoritative