Pyramid Global Hospitality
Guest Services Manager
Hanover Inn Dartmouth · Manager · Full-time · Posted Oct 9, 2026
- Experience
- 3–5 years leading a Front Office team in a service-focused hotel or resort environment.
- Education
- College degree preferred; no required education stated.
About the job
Oversees hotel Front Office operations, leads and develops the guest services team, and supports guest satisfaction and hotel revenue performance.
What you'll do
- Manage Front Office operations, guest interactions, and service recovery.
- Oversee budgets, labor costs, spending, monthly Profit & Loss reviews, room inventory, rates, and occupancy forecasting.
- Develop and mentor Front Desk Agents and Valet/Bell Attendants; coordinate with other departments and support training and associate development.
What they ask for
- 3–5 years of experience leading a Front Office team in a service-focused hotel or resort.
- Available for a flexible schedule, including mornings, nights, weekends, and holidays.
- Able to drive the shuttle van and lift luggage.
- Strong computer skills and experience with PMS systems; excellent verbal and written communication skills.
Nice to have
- College degree preferred.
Pay
USD 60000 - USD 62000 (base salary)
Tools
PMS systems
Model-written summary · the original posting is authoritative