Pyramid Global Hospitality
Operations Manager
$55K–$65K
Hotel Indigo Cleveland Downtown · Manager · Full-time · Posted Oct 16, 2026
- Experience
- Minimum 2 years of progressive hospitality leadership experience, including managing both Front Office and Food & Beverage operations.
About the job
Leads hotel operations across Front Office, Food & Beverage, and Housekeeping, focusing on guest experience, team performance, and profitability.
What you'll do
- Oversee daily hotel operations, coordinate departments, and implement initiatives to improve guest satisfaction and profitability.
- Manage Front Office functions, including forecasts, schedules, reservations, PMS activity, and guest issue resolution.
- Recruit, train, and develop associates; manage labor, inventory, purchasing, vendor relationships, and operational compliance.
What they ask for
- At least 2 years of progressive hospitality leadership experience managing both Front Office and Food & Beverage operations in a full-service hotel, resort, or similar guest-focused environment.
- English communication skills; flexibility to work evenings, weekends, and holidays based on business needs.
- Proficiency in Microsoft Office Suite and hospitality technology systems, including PMS and POS platforms.
- Current CPR, ServSafe, and TIPS certifications, or ability to obtain them within a designated period of employment.
Nice to have
- Bilingual or multilingual communication skills; Spanish and/or Portuguese strongly preferred.
- Experience with Opera Cloud and Micros.
Pay
USD 55,000 - USD 65,000 base salary
Tools
Hotel Effectiveness, Microsoft Office Suite, Property Management Systems (PMS), Point-of-Sale (POS) platforms, Opera Cloud, Micros
Model-written summary · the original posting is authoritative