Pyramid Global Hospitality
PM - Front Desk Supervisor
Embassy Suites Boston Marlborough · Full-time · Posted Sep 8, 2026
- Experience
- At least one year in a customer service role with high guest interaction; previous hotel Front Desk experience required. Hospitality industry experience is a plus.
About the job
Supervises evening Front Desk operations, supports and coaches agents, and helps ensure efficient service and a positive guest experience.
What you'll do
- Oversee and support Front Desk Agents and evening operations, including check-ins, check-outs, and guest requests.
- Resolve guest concerns and coordinate with other hotel departments to meet guest needs.
- Help maintain Front Desk standards, train team members, and support cash handling, reports, and shift handoffs.
What they ask for
- Previous hotel Front Desk experience.
- At least one year in a customer service role with high guest interaction.
- Available to work weekends and a typical 3:00 PM–11:00 PM schedule; posting also states availability for various shifts, weekends, and holidays.
- Ability to stand for the full shift and move between the valet lot and hotel areas.
Nice to have
- Previous supervisory or leadership experience.
- Hilton or Embassy Suites experience.
Pay
$20-$21 (currency and pay basis not stated)
Model-written summary · the original posting is authoritative