Pyramid Global Hospitality
Reservations Agent
Saddlebrook Resort · Full-time · Posted Oct 20, 2026
- Education
- High school diploma or equivalent
About the job
Creates a welcoming booking experience by handling resort reservations, sharing accurate information about accommodations and offerings, and supporting guest satisfaction and revenue goals.
What you'll do
- Answer guest inquiries and make accurate reservations, communicating guest needs to relevant departments.
- Promote resort amenities, offers, and upgrades while working toward ADR, conversion, and revenue goals.
- Audit assigned reservation reports and maintain current knowledge of resort offerings, promotions, and procedures.
What they ask for
- Availability for a flexible schedule, including nights, weekends, and holidays.
- High school diploma or equivalent.
- Computer skills.
- Excellent verbal and written communication skills.
Nice to have
- Previous hotel or resort experience.
- Bilingual in English and Spanish.
Model-written summary · the original posting is authoritative