Pyramid Global Hospitality
SUPERVISOR - ROOM GS
DoubleTree New York Downtown · Full-time · Posted Oct 22, 2026
- Experience
- Minimum 2 years of progressive experience in front office operations or hospitality management; prior supervisory or team leadership experience strongly preferred.
About the job
Supervises Guest Services operations, leads and trains the team, oversees financial controls and room readiness, and resolves complex guest service issues.
What you'll do
- Manage front office shifts, staffing, cash controls, inventory, and lobby readiness.
- Coach and train Guest Services Agents; communicate operational updates and performance expectations.
- Resolve complex guest service and billing issues and coordinate VIP, group, and maintenance workflows.
What they ask for
- At least 2 years of progressive front office operations or hospitality management experience.
- Demonstrated leadership, organizational, and problem-solving skills, with familiarity with hotel administrative and financial systems.
- Strong verbal and written communication skills.
- Flexibility to work mornings, evenings, nights, weekends, and holidays.
Nice to have
- Prior supervisory or team leadership experience.
Pay
$25-$25 USD base salary
Model-written summary · the original posting is authoritative