Qualcomm
Staff Customer Quality Engineer
$141K–$212K
San Diego, California · On-site · Staff · Full-time · Posted Sep 17, 2026
- Experience
- Minimum 10 years with digital SoC products, semiconductor and packaging technologies, and system-level debugging. Minimum qualifications also state 4+ years with a bachelor's degree, 3+ years with a master's degree, or 2+ years with a PhD in a related field.
- Education
- B.S. in Electrical Engineering (or equivalent) required; preferred M.S. or Ph.D. in Electrical Engineering (or equivalent). Minimum qualifications also accept a bachelor's, master's, or PhD in Computer Science, Electrical/Electronics Engineering, Engineering, or a related field.
About the job
Leads customer-return quality investigations, performs device and system-level debugging to identify root causes, and coordinates corrective actions with customers and internal teams.
What you'll do
- Lead customer quality issues through resolution, including reducing No Fault Found and common handling-related defects.
- Evaluate returned devices using fault-isolation and debug tools to determine root cause.
- Coordinate corrective actions, RMA schedules, customer updates, and quality-improvement reporting across teams.
What they ask for
- Experience with digital SoC products, semiconductor and packaging technologies, and system-level debugging.
- Experience analyzing and debugging customer issues involving processors, memory, power management, and modem technologies.
- Experience in microelectronics, SMT processes, semiconductor fabrication, assembly, and product quality engineering.
- Strong experience with quality methodologies, statistical analysis, root-cause investigation, and structured problem-solving.
Nice to have
- Experience debugging complex SoC-level failures and familiarity with silicon debug and failure-analysis methods.
- Experience with hardware/software interaction and Android-based systems, logs, crash analysis, kernel debugging, and performance characterization.
Pay
$141,300.00 - $211,900.00 USD base salary
Tools
ATE, X-ray, CSAM, IV curve, PFA, JTAG, Android, LTE
AI focus
Investigates customer issues involving AI/NPU subsystems and AI/NPU accelerators; no AI development work is stated.
Model-written summary · the original posting is authoritative