Qube Research & Technologies
Senior Technical Incident Manager
$180K–$250K
New York +1 · Manager · Full-time · Posted Oct 29, 2026
- Location
- New York
New York, New York, United States - Experience
- 10+ years
About the job
Leads critical technology incident response and recovery for QRT’s US broker-dealer operations, while improving operational resilience.
What you'll do
- Direct incidents from triage through recovery validation; coordinate technical teams, providers, and regional incident managers.
- Assess business impact, prioritize recovery, and communicate with stakeholders and senior leaders.
- Lead post-incident reviews and remediation; improve incident processes, controls, metrics, tooling, workflows, and automation.
What they ask for
- 10+ years in technology operations or service management within financial services or trading.
- Hands-on experience in production engineering, SRE, application support, or infrastructure operations; proven major-incident leadership.
- Strong knowledge of trading systems, service dependencies, failure scenarios, and change management; experience improving incident processes and controls.
- Experience supporting engagement with US regulators, including the SEC and FINRA.
Nice to have
- Python or shell scripting, observability platforms, or incident workflow automation; familiarity with ServiceNow or Jira Service Management.
- ITIL 4 Foundation certification or equivalent.
Pay
$180,000 to $250,000 per year (base salary)
Tools
Python, ServiceNow, Jira Service Management, ITIL 4
Model-written summary · the original posting is authoritative