QuEra Computing
IT Specialist
$75K–$130K
Boston, MA, USA +1 · Full-time · Posted Oct 19, 2026
- Location
- Boston, MA, USA
Boston, Massachusetts, United States - Experience
- 2+ years in IT help desk, desktop support, or technical support roles.
- Education
- Associate’s or Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience).
- Visa sponsorship
- Where project work requires access to controlled information or facilities, employment is contingent on the ability to obtain and maintain appropriate authorizations.
About the job
Provides frontline IT support for the Boston office, resolving user and office technology issues and maintaining access, AV systems, and on-prem infrastructure.
What you'll do
- Resolve hardware, software, networking, and connectivity issues across computers, mobile devices, printers, and office systems; document incidents and solutions.
- Manage user accounts, permissions, onboarding, and offboarding; configure and support Zoom Rooms and office AV equipment.
- Assist with on-prem infrastructure and IT projects, educate users on technology and security practices, and escalate complex issues as needed.
What they ask for
- Associate’s or Bachelor’s degree in IT, Computer Science, or a related field, or equivalent experience.
- Hands-on experience supporting macOS and Windows laptops and desktops.
- Strong customer service, troubleshooting, communication, and problem-solving skills.
- Familiarity with networking fundamentals (LAN/Wi-Fi, IP addressing, DNS, DHCP) and Jira.
Nice to have
- Experience with event management technology or advanced AV systems; experience with mobile MDM solutions JAMF.
- Certifications or hands-on experience with Google Workspace/Google Cloud, Okta, and Atlassian Jira; familiarity with SOC 2, ISO 27001, or PCI.
Pay
USD 75,000 - 130,000 base salary
Tools
macOS, Windows, Google Workspace, Zoom Rooms, Jira, JAMF, Okta, Atlassian Jira
Model-written summary · the original posting is authoritative