Qumulo
Customer Success Engineer II (4x10) - Cloud, Data Center, & Storage
$95K–$130K
USA (remote) · Remote · Full-time · Posted Oct 29, 2026
- Experience
- 3+ years in customer-facing technical support, field engineering, or customer success for enterprise technology.
About the job
Provides end-to-end technical support for Qumulo customers, troubleshooting cloud and on-premises storage deployments and coordinating with engineering and hardware partners.
What you'll do
- Own and resolve customer support cases through Slack, Teams, email, and calls.
- Troubleshoot cloud and on-premises storage, networking, and server hardware issues; coordinate OEM replacements.
- Reproduce issues for Engineering, document solutions, improve runbooks, and help onboard CSEs.
What they ask for
- Available 8am–6pm CT, Sunday–Wednesday.
- 3+ years in customer-facing technical support, field engineering, or customer success for enterprise technology.
- Able to diagnose server components and manage vendor RMA replacements.
- Linux troubleshooting skills and understanding of enterprise storage networking, including VLANs, jumbo frames, and link aggregation.
Nice to have
- Experience with AWS, Azure, or Google Cloud; relevant cloud certifications.
- NFS or SMB file storage experience; scripting with Python or Bash; modern AI development tools.
Pay
$95,000 - $130,000 USD base salary
Tools
AWS, Azure, Google Cloud, Linux, tcpdump, smartctl, iostat, NFS
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