Rad AI
Customer Success Manager
$20K–$130K
San Francisco - Onsite +1 · On-site · Manager · Full-time · Posted Aug 27, 2026
- Location
- San Francisco - Onsite
United States - Remote - Experience
- 3+ years of relevant customer success experience within a healthcare environment.
- Education
- Bachelor’s degree or above.
About the job
Manages customer relationships after implementation, helping radiology groups and healthcare systems adopt Rad AI products, realize value, renew, and expand their use.
What you'll do
- Guide customers through adoption, value realization, onboarding, and renewal; monitor usage and respond to customer needs.
- Build executive and partner relationships, lead strategic business reviews, and identify retention, upsell, and cross-sell opportunities.
- Represent customer needs to Product and Machine Learning teams and contribute to building the customer success organization.
What they ask for
- Bachelor’s degree or above.
- 3+ years of relevant customer success experience within a healthcare environment.
- Practical working knowledge of SaaS solutions, implementations, and technical concepts.
- Ability to work in the Western time zone.
Nice to have
- Experience in a high-growth startup environment and a demonstrated record of identifying expansion and cross-sell opportunities.
- Knowledge of the healthcare industry and AI technology; consulting, healthcare software implementation, or radiology technologist experience.
Pay
$100K – $130K (base salary); $15K – $20K (commission)
Tools
SaaS, AI
AI focus
Supports customer adoption and use of Rad AI’s generative AI-driven healthcare products; represents customer feedback to Product and Machine Learning teams.
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