Rad AI
Senior Technical Support Engineer - Swing Shift (PST)
$86K–$115K
San Francisco - Onsite +1 · Remote · Senior · Full-time · Posted Oct 29, 2026
- Location
- San Francisco - Onsite
United States - Remote - Experience
- 6+ years in customer-facing technical roles, including at least 2 years as a senior or lead escalation resource.
About the job
Own complex technical escalations and customer incidents for Rad AI’s healthcare software, while improving support operations, enterprise deployments, and team capability.
What you'll do
- Resolve complex issues across reporting, integrations, speech recognition, and customer environments; lead incident response and root-cause reviews.
- Support enterprise go-lives and improve ticket quality, workflows, documentation, and team performance.
- Partner with Engineering and automation/AI teams on triage tools, incident reviews, and support improvements.
What they ask for
- Available to work 4:00 pm–2:00 am PST, Wednesday through Saturday.
- 6+ years in customer-facing technical roles supporting enterprise SaaS, including at least 2 years as a senior or lead escalation resource.
- Hands-on healthcare IT experience with HL7 v2 messaging, interface engines, and PACS/RIS or dictation workflows in a radiology or hospital setting.
- Experience debugging applications in complex Windows enterprise environments, including logs, network/VPN, and SSO/identity issues.
Nice to have
- Experience with speech recognition or clinical documentation products.
- Scripting or querying skills, observability tools, FHIR/Medplum, or support workflow design.
Pay
$86K – $115K (base salary; currency not stated)
Tools
HL7 v2, Interlinx, Medplum, Windows, PACS, Zendesk, Linear, SAML
AI focus
Partner with the automation and AI workstream to design, test, and roll out triage, classification, and self-service tools that reduce manual ticket handling.
Model-written summary · the original posting is authoritative