Rain
Customer Engineering Lead
$200K–$280K
New York, NY · On-site · Full-time · Posted Mar 25, 2026
- Experience
- 5+ years in solutions engineering, forward-deployed engineering, or a related technical partner-facing role; at least 3 years in a leadership capacity.
About the job
Leads Rain’s customer-facing engineering function, resolving partner technical issues while building the team, processes, and collaboration model for a global customer base.
What you'll do
- Answer technical support tickets, debug partner integrations, and resolve issues directly with partners; own escalations from support through engineering.
- Build customer engineering processes and artifacts, including SLAs, escalation paths, documentation, guides, runbooks, and recipes.
- Use AI and automation to improve operational efficiency and turn support and implementation patterns into product insights.
What they ask for
- 5+ years in solutions engineering, forward-deployed engineering, or a related technical partner-facing role, including at least 3 years in a leadership capacity.
- Comfort reading and contributing to an enterprise codebase.
- Experience defining and implementing SLAs and cross-functional escalation processes.
- Strong communication skills, including translating complex technical concepts for technical and non-technical audiences.
Nice to have
- Experience at a card issuing platform or payments infrastructure company; familiarity with card network operations, BIN management, and transaction processing.
- Experience building customer engineering teams and functions.
Pay
$200K – $280K (base salary; currency not stated)
AI focus
Identify and apply AI and automation to streamline ticket triage, accelerate troubleshooting, and increase team capacity without sacrificing quality.
Model-written summary · the original posting is authoritative