Rain
Technical Support Analyst
$100K–$130K
New York, NY +2 · On-site · Full-time · Posted Jul 31, 2026
- Location
- New York, NY
Europe
Spain - Experience
- 3+ years
About the job
Provides technical support for Rain’s platform and integrations, resolving complex API and partner issues and improving support processes.
What you'll do
- Investigate and resolve customer and partner issues across systems, APIs, and integrations; manage incidents within 24x7 coverage and meet service targets.
- Escalate issues with internal teams and collaborate with Engineering on testing, monitoring, alerting, and new feature rollouts.
- Maintain support documentation and troubleshooting guides, and share insights with Product and Engineering.
What they ask for
- 3+ years of experience in a technical, customer- or partner-facing support role.
- Hands-on experience with API products, reading logs, and writing SQL queries.
- Familiarity with support processes and case management best practices.
- Strong analytical, problem-solving, communication, prioritization, and detail-oriented skills.
Nice to have
- Experience in fintech, payments, SaaS, or another high-growth, API-first environment.
- Scripting or lightweight automation experience.
Pay
$100K – $130K (base salary)
Tools
APIs, SQL
Model-written summary · the original posting is authoritative