RainFocus
Client Care Analyst (Remote)
Orem, UT · Remote · Full-time · Posted Sep 1, 2026
- Experience
- 1.5 years in a technical support type role.
About the job
Provides frontline technical support to RainFocus clients, managing support cases from intake through resolution and keeping customers informed.
What you'll do
- Review incoming tickets for risk, impact, and severity; provide technical support through cases and chat.
- Own assigned cases through resolution, meet SLA targets, and communicate updates to customers and colleagues.
- Create and maintain knowledge base content and document casework.
What they ask for
- At least 1.5 years in a technical support type role.
- Strong written and verbal communication skills.
- CRM software experience, such as Salesforce.
- Experience working in a consulting environment or client-facing role.
Tools
Salesforce
Model-written summary · the original posting is authoritative