RainFocus
Junior Client Success Specialist (Remote)
Any State · Remote · Full-time · Posted Sep 30, 2026
- Experience
- 1-2 years in an analytical, customer service, or administrative role.
- Education
- Bachelor’s degree or equivalent professional experience.
About the job
Audits and maintains client account documentation and customer success operations, tracking deliverables, compliance, and reporting to support the CSM team.
What you'll do
- Create and maintain B2A documentation; audit it against client contracts, scope changes, and deliverable schedules.
- Audit recurring CSM administrative workflows, identify process improvements, and maintain operational scorecards.
- Support reporting and analysis, including post-conference dashboard audits, Salesforce reports, and risk reports.
What they ask for
- Bachelor’s degree or equivalent professional experience.
- 1-2 years of experience in an analytical, customer service, or administrative role.
- Proficiency with Microsoft Office Suite and Google Workspace; strong Excel / Google Sheets skills.
- Exceptional attention to detail, analytical ability, communication, and time management.
Nice to have
- Familiarity with CRM systems such as Salesforce.
Tools
Microsoft Office Suite, Google Workspace, Salesforce, Excel, Google Sheets
Model-written summary · the original posting is authoritative