Ramp
Customer Activation Manager | AI Spend
$121K–$184K
New York, NY (HQ) · Hybrid · Manager · Full-time · Posted Oct 30, 2026
- Experience
- Roughly 4+ years of relevant experience; level is flexible based on experience.
About the job
Guides customers through technical activation and adoption of Ramp’s AI Spend Management, coordinating with specialists on deeper Router integrations and helping establish repeatable implementation practices.
What you'll do
- Lead customer discovery, implementation planning, technical troubleshooting, and adoption follow-through.
- Translate AI usage, cost, and governance information for technical and Finance stakeholders; coordinate escalations across internal teams.
- Build customer guidance and internal playbooks from recurring questions and implementation issues.
What they ask for
- Experience owning technical customer launches from handoff through verified first use and sustained adoption.
- Ability to read API documentation and reason through request/response evidence, authentication, permissions, and integration issues; production coding is not required.
- Working knowledge of multiple AI providers and customer tradeoffs involving capabilities, cost, latency, reliability, usage limits, and data handling.
- Ability to communicate with developers or AI administrators and Finance leaders, and to solve unfamiliar problems in a changing product environment.
Nice to have
- Experience with AI gateways, model routing, provider integrations, token usage, AI spend controls, or API-key governance.
- Post-sale implementation experience at an AI-first or developer-facing software company; coding literacy or experience partnering on integrations is also a plus.
Pay
$121K – $184K (base salary)
Tools
API
AI focus
Customer activation and implementation for AI Spend Management and Router, including AI provider connections, usage visibility, cost and governance workflows, and coordination on model-routing integrations.
Model-written summary · the original posting is authoritative