Customer Activation Manager | Mid-Market

What you'll do

• Lead customers from implementation through workflow adoption, accountable for time-to-value and outcomes.
• Develop change-management strategies, manage stakeholders, and communicate financial impact to finance leaders.
• Use AI tools in daily work, support adoption of agentic finance workflows, and share customer insights with Product.

What they ask for

• 5+ years of customer-facing experience in customer success, consulting, or implementations, with a consistent record of customer outcomes and exceeding goals.
• Demonstrated ability to drive workflow adoption, address stakeholder resistance, and achieve measurable results.
• Daily habitual use of AI tools for preparation, synthesis, customer materials, and task automation.
• Ability to communicate financial impact to finance leaders and technical acumen for discussions of integrations, APIs, and workflow architecture.

Nice to have

• Experience with AI-powered or agentic workflow adoption at scale.
• Exposure to FP&A, accounting software ecosystems, expense management, or CFO-adjacent workflows.

Pay

$128,000 - $176,000 (USD; pay range; base salary or total pay not specified); $115,000- $158,300 (USD; pay range; base salary or total pay not specified); $142K – $216K (USD; compensation range; base salary or total pay not specified)

Tools

AI tools, NetSuite, Sage, QuickBooks, Xero, APIs

AI focus

Use AI tools daily to prepare for customer calls, create materials, synthesize data, identify account risk, and automate repetitive tasks; help customers adopt Ramp’s agentic finance capabilities.