Ramp
Customer Activation Manager | Strategic Enterprise
$178K–$290K
New York, NY (HQ) +1 · Hybrid · Manager · Full-time · Posted Jan 16, 2026
- Location
- New York, NY (HQ)
San Francisco, CA - Experience
- 7+ years in enterprise customer success or implementations.
About the job
Leads strategic enterprise customers through finance workflow transformation, from implementation to adoption, and demonstrates measurable business impact.
What you'll do
- Own customer change-management plans, stakeholder alignment, adoption, and time-to-value.
- Communicate financial outcomes to CFOs and other executives; manage senior customer relationships.
- Use AI tools in daily work, support adoption of Ramp’s agentic finance workflows, and share customer insights with Product.
What they ask for
- Experience driving workflow adoption and change management in complex organizations, with measurable results.
- Habitual daily use of AI tools for work such as preparation, synthesis, content creation, and automation.
- Ability to communicate workflow changes in financial terms and discuss integrations, APIs, and workflow architecture.
- 7+ years in enterprise customer success or implementations.
Nice to have
- Experience with AI-powered or agentic workflow adoption, finance domains, or CFO-adjacent workflows.
- Demonstrated commercial impact, AI-first or AI transformation company experience, high-growth or startup experience, or independently maintained C-suite relationships.
Pay
$198,000- $271,000 (base salary, NYC or SF); $178,000- $244,000 (base salary, all other locations); $190K – $290K (compensation range; base salary or total pay not specified)
Tools
AI tools, Netsuite, Sage, QuickBooks, Xero, APIs
AI focus
Use AI tools daily to prepare for customer calls, create materials, synthesize data, identify account risk, and automate repetitive tasks; help customers adopt Ramp’s agentic finance workflows.
Model-written summary · the original posting is authoritative