Ramp
Enterprise Customer Activation Manager | Bill Pay & Procurement
$115K–$212K
New York, NY (HQ) +5 · Hybrid · Manager · Full-time · Posted Sep 15, 2026
- Location
- New York, NY (HQ)
Remote (Canada)
San Francisco, CA
Remote (US)
Miami, FL
Washington, D.C. - Experience
- 5+ years; Customer Success or implementations for products supporting AP and/or Procurement functions.
About the job
Leads enterprise customers through Bill Pay and Procurement implementation, helping them configure workflows, adopt the products, and improve efficiency and compliance.
What you'll do
- Manage end-to-end onboarding and educate customers on AP workflows, procurement practices, approvals, vendor management, and policy configuration.
- Identify implementation blockers and customer process improvements to drive adoption and business outcomes.
- Troubleshoot product issues, coordinate with Product and Engineering, and share customer feedback to inform solutions and roadmap priorities.
What they ask for
- 5+ years of experience in Customer Success or implementations for products supporting AP and/or Procurement functions.
- Strong project and time management skills for managing multiple customer activations.
- Excellent written and verbal communication skills, including explaining complex workflows simply.
- Experience partnering with technical teams to share feedback, troubleshoot issues, and propose solutions.
Nice to have
- Experience with accounting systems such as NetSuite, QuickBooks, Xero, Sage, or ERP/AP modules.
- Background in financial services, Fintech, SaaS implementations, or a high-growth startup.
Pay
$115K – $212.5K (base salary; not specified)
Tools
NetSuite, QuickBooks, Xero, Sage
Model-written summary · the original posting is authoritative