Ramp
Manager, Scaled Customer Success Strategy & Operations
$147K–$234K
San Francisco, CA +1 · Hybrid · Manager · Full-time · Posted Jun 29, 2026
- Location
- San Francisco, CA
New York, NY (HQ) - Experience
- 4+ years in specified fields; 2+ years of people management experience.
About the job
Leads scaled customer success strategy and operations to activate, retain, and grow micro-SMB customers through self-service programs, automation, and team leadership.
What you'll do
- Own self-service onboarding and activation strategy; use dashboards and metric reviews to identify bottlenecks and recommend improvements.
- Design and improve scaled customer education, automation, and customer success programs in partnership with Product, Growth, and other teams.
- Manage, coach, hire, and develop a team of 6–8 Scaled Customer Success Managers and drive performance against activation, expansion, and CSAT targets.
What they ask for
- 4+ years in consulting, CS operations, revenue or business operations, or strategy within high-growth B2B SaaS.
- 2+ years of people management experience leading high-performing CS or operations teams.
- Proven success building or optimizing scalable programs and processes.
- Strong analytical skills and cross-functional leadership, including influencing senior stakeholders.
Nice to have
- Customer-facing or quota-carrying experience with a track record of exceeding goals.
- Experience building education content, webinars, or scaled training programs.
Pay
$146,600 – $233,975 (base salary)
Tools
dashboards, chatbot
AI focus
Apply AI initiatives to improve team efficiency and scaled customer success operations.
Model-written summary · the original posting is authoritative