Ramp
Product Operations Specialist | Procurement
$128K–$180K
New York, NY (HQ) · Hybrid · Full-time · Posted Sep 23, 2026
- Experience
- 3+ years; accepted backgrounds include product operations, product management, or a customer-facing analytical role supporting B2B SaaS.
About the job
Owns procurement product operations by improving customer workflows, translating feedback into product changes, and scaling launches and internal support processes.
What you'll do
- Capture and prioritize Procurement customer feedback, then translate it into product requirements with Product, Engineering, and Design.
- Manage feature launch operations from Alpha to GA and build release readiness, enablement, supportability, and escalation processes.
- Ship customer-friction improvements and automate workflows using AI tools.
What they ask for
- 3+ years in product operations, product management, or a customer-facing analytical role supporting B2B SaaS.
- Proficiency using data to size opportunities and analyze adoption, support trends, payment flow performance, and customer friction.
- Ability to turn qualitative feedback into clear requirements and operational processes.
- Experience using AI tools to accelerate work and directly make product improvements.
Nice to have
- Experience with procurement, intake and approval workflows, spend management, or financial operations.
Pay
$128K – $180K (base salary)
Tools
Claude Code
AI focus
Use AI tools to improve release management, collect customer feedback, enable internal customer support and troubleshooting, automate processes, and directly ship product improvements, including AI-native feature launches.
Model-written summary · the original posting is authoritative