Ramp
Senior Customer Activation Manager | Partnerships
$138K–$210K
New York, NY (HQ) +2 · Hybrid · Manager · Full-time · Posted Aug 10, 2026
- Location
- New York, NY (HQ)
San Francisco, CA
Toronto, ON - Experience
- 5+ years in customer success, consulting, implementations, or a similar customer-facing role.
About the job
Own activation and adoption for partner-sourced customers, guiding implementation, organizational change, and use of Ramp’s finance workflows and AI capabilities while delivering measurable business outcomes.
What you'll do
- Guide customers through implementation and ongoing workflow adoption, accountable for time to value and business outcomes.
- Develop change management plans, manage stakeholders, and help finance leaders measure Ramp’s impact and ROI.
- Use AI and coordinate with internal teams and partners to support customer adoption, identify expansion opportunities, and share product feedback.
What they ask for
- 5+ years in customer success, consulting, implementations, or a similar customer-facing role, with a consistent record of delivering customer outcomes and exceeding goals.
- Experience driving workflow adoption and organizational change, including navigating stakeholder resistance.
- Regular, hands-on use of AI for call preparation, synthesis, customer materials, and repetitive-task automation.
- Ability to explain financial impact to CFOs and Controllers, plus technical depth to work with Product and Engineering on integrations, APIs, and workflow design.
Nice to have
- Experience helping customers adopt AI-powered or agentic workflows.
- Familiarity with FP&A, accounting platforms, expense management, or other finance workflows.
Pay
$138K – $210K USD (base salary; compensation type not specified)
Tools
AI, NetSuite, Sage, QuickBooks, Xero, APIs
AI focus
Use AI in customer work and help customers evaluate and adopt Ramp’s agentic finance capabilities.
Model-written summary · the original posting is authoritative