Ramp
Senior Customer Activation Manager | Scaled
$108K–$165K
New York, NY (HQ) +1 · Hybrid · Manager · Full-time · Posted Aug 10, 2026
- Location
- New York, NY (HQ)
San Francisco, CA - Experience
- 5+ years; no alternatives stated.
- Education
- Bachelor’s degree from an accredited university is a nice-to-have; no required education stated.
About the job
Own onboarding and activation for a high-volume portfolio of micro-SMB and micro-MM customers, driving full Ramp adoption within 60 days through scalable customer success motions.
What you'll do
- Lead customer onboarding, educate customers on Ramp workflows and products, and remove implementation blockers.
- Use customer data and usage signals to prioritize outreach, identify risk, and drive adoption and revenue.
- Improve scalable onboarding processes and playbooks, and share customer feedback with Product and Engineering.
What they ask for
- 5+ years of experience in Customer Success, Account Management, Sales, or a related customer-facing role in B2B SaaS.
- Proven success managing a high-volume book of business and driving customer outcomes.
- Experience balancing scalable and personalized engagement, including group onboarding, automation, and targeted 1:1 engagement.
- Experience working cross-functionally with Product and Engineering and using metrics to guide decisions.
Nice to have
- Bachelor’s degree from an accredited university.
- Experience with accounting or ERP systems such as NetSuite, QuickBooks, Xero, or Sage.
Pay
USD 108K – 165K base salary
Tools
NetSuite, QuickBooks, Xero, Sage
Model-written summary · the original posting is authoritative