Range
Member Success Manager
$70K–$170K
McLean, VA · On-site · Manager · Full-time · Posted Oct 2, 2026
- Experience
- 5+ years.
- Education
- BS or BA from a leading university
About the job
Leads member outreach, feedback collection, and engagement and retention initiatives, translating member insights into improvements across Range’s product and member experience.
What you'll do
- Proactively contact members, gather feedback, and analyze engagement data to identify trends and product or journey improvements.
- Develop engagement and retention campaigns, track member-experience metrics, and report results to leadership.
- Represent members’ needs in cross-functional discussions with Product, Engineering, and Support.
What they ask for
- 5+ years of experience in customer experience, customer success, member engagement, or a similar role.
- BS or BA from a leading university.
- Strong communication, analytical, and cross-functional collaboration skills.
- Experience with feedback collection and member journey mapping.
Nice to have
- Experience in fintech, SaaS, or a membership-based business.
Pay
$70,000 – $170,000 USD base salary
Model-written summary · the original posting is authoritative